If you have a question about a gift, an order or how TheGifty works, you can always write to our team. We are here to help you choose the right present and to make sure your experience on our Australian gift marketplace is smooth and enjoyable.

When should I write to the team?

You can contact us if you:

• have a question about a product or a gift box listed on the site;
• need help with an existing order (for example, payment, delivery details or tracking);
• want to report an issue with a store, listing or review;
• have technical problems with the website or your account;
• want to share feedback or suggestions on how we can improve TheGifty.

How to write to us

You can reach our team using the contact options shown on this page. Typically this includes:

• a contact form where you can enter your name, email address and message;
• a direct email address for support or general enquiries.

Please include as much detail as possible, especially if your question is about an order. This can include:

• your order number and the email address used at checkout;
• a link to the product or store, if your question is about a specific gift;
• screenshots of any error messages, if you are experiencing a technical issue.

Response times

Our support team operates on Australian business days and aims to respond as quickly as possible. In most cases you can expect a reply within 1–2 business days. During peak periods (such as major holidays) it may take a little longer, but we do our best to assist you promptly.

Thank you for choosing TheGifty to send something special across Australia. Your questions and feedback help us make the marketplace better for everyone.