I made my promise, but they didn’t approve me

On TheGifty we review certain requests and applications before they appear on the site. This can include becoming a seller, listing products, or agreeing to specific marketplace terms. If you feel that you have done everything correctly but you were not approved, please do not worry – there are a few common reasons why this can happen.

What does “promise” mean in this context?

In most cases this means that you:

  • submitted an application to become a seller on TheGifty;
  • agreed to our seller terms and promised to follow marketplace rules;
  • sent a request to publish certain products or information on the site.

Even if you have “made your promise” and agreed to all conditions, our team still needs to check that your details, products and business fit our marketplace requirements.

Possible reasons for not being approved

Your request may not be approved, or may be delayed, for reasons such as:

  • information in the application is incomplete, unclear or missing (for example, no ABN, no contact details or not enough information about your products);
  • your products do not match the current focus of TheGifty (for example, they are not suitable as gifts for our audience in Australia);
  • there are concerns about quality, safety, legal compliance or intellectual property;
  • your store or products are too similar to an existing seller that is already covering the same niche;
  • we are temporarily limiting new sellers or certain product categories due to capacity or moderation workload.

What you can do next

If you believe you should have been approved, we recommend that you:

  • carefully reread the email or notification you received from us – there may already be an explanation or instructions;
  • check that all required fields and documents in your application are complete and up to date;
  • review our guidelines and make sure your products and descriptions follow them.

Contact our team

If you still have questions or are not sure why you were not approved, please write to TheGifty support team using the contact details on our site. Include:

  • the email address you used for your application;
  • the name of your store or business;
  • any reference number or screenshots of the message you received.

We will review your case and, where possible, explain the decision or tell you what changes are needed to apply again.

Our goal is to keep TheGifty safe, reliable and relevant for customers across Australia, while giving fair opportunities to sellers whose products are a good fit for our marketplace.

I made my promise, but they didn’t approve me | The Gifty