On TheGifty each product is offered by a specific store or selling company. If you need to contact the seller directly, you can usually find their details on the store or product page.
Where to find the seller’s contact details
You can normally see contact information in the following places:
- Store page: when you click on the store name, you are taken to the store profile, where the seller may list their email address, website, social media or phone number (if they choose to share it).
- Product page: some sellers include contact details or a link to their store information in the product description.
- Order confirmation email: after placing an order, your confirmation email may include the store name and, in some cases, a direct link to contact the seller.
What contact details you may see
Because TheGifty is a marketplace, each company manages its own contact information. Depending on the seller, you may see:
- a support or enquiries email address;
- a business phone number (for example, for urgent delivery questions);
- a link to the seller’s website or contact form;
- social media links where you can message them directly.
When to contact the seller and when to contact TheGifty
You can contact the selling company directly if you:
- have a specific question about their product (ingredients, customisation, packaging and so on);
- want to confirm special delivery conditions or availability;
- need more detailed information that is not listed on the product page.
If your question relates to payments on TheGifty, general account issues or if you cannot resolve a problem with a seller, please contact TheGifty support team using the contact options on our site. We will do our best to help.
By clearly showing who you are buying from and how to reach them, we aim to make it easier and more transparent to shop from multiple gift stores across Australia through TheGifty.