The Gifty Terms & Refund Policy
The Gifty – Buyer Terms & Refund Policy
Last updated: 2026
1. Marketplace Notice
The Gifty is an online marketplace connecting customers with independent sellers. Products are
sold and fulfilled by third-party sellers, not by The Gifty.
2. Orders & Fulfilment
Orders are sent directly to sellers for fulfilment. If your order includes items from multiple sellers,
items may arrive separately.
3. Delivery
Delivery times are estimates only. The Gifty is not responsible for courier delays, incorrect
addresses provided by customers, or events outside reasonable control.
4. Perishable & Personalised Items
Fresh, perishable, handmade, or personalised products may vary in appearance and are generally
non-refundable unless faulty or not as described.
5. Refunds & Australian Consumer Law
Nothing in this policy limits your rights under Australian Consumer Law. If an item is faulty or
misdescribed, you may be entitled to a refund, replacement, or repair.
6. Change of Mind
Change-of-mind refunds are not guaranteed and depend on the individual seller’s policy.
7. Damaged or Incorrect Items
Issues must be reported within 24 hours of delivery with clear photos and order details.
8. Payments
Payments are processed securely via third-party payment providers. The Gifty does not store
payment details.
9. Limitation of Liability
To the maximum extent permitted by law, The Gifty is not liable for indirect or consequential losses.
Liability is limited to the fees paid to The Gifty.
10. Governing Law
These Terms are governed by the laws of New South Wales, Australia.